Our products are carefully handled and stored in warehouses fully equipped with refrigerators. These
refrigerators store botulinum toxins at the temperature of 2° C to 8° C.
Once toxins are dispatched, it is strongly recommended to store them in the fridge rather than in room
temperature or freezer. Innotox is the only botulinum toxin that can resist a temperature up to 40° C, if
stored in a closed bottle.
Note: Once the toxin bottle is openIt is never recommended to store. If necessary, then keep the open
bottle in the fridge and use it for up to one month based on the doctor’s experience. But it can be up to
10% less effective.
This may appear so at first sight; however, we assure you the bottle is not empty
Botulinum toxins mostly come in a powdered form
The powder is so fine that it can easily be mistaken for an empty bottle, however we can assure you that
all of your units are accounted for.
You will need to dilute the toxin with the saline to use it.
In the unfortunate case that you have received your product damaged please inform us immediately with
photographic evidence. We do our best to ship our products in a professional and safe manner to our
customers
Also please take into account it may not have been us but the postage service that may have caused the
issue.
If you have followed the instructions and used it, but you find this problem, there is a possibility due to
improper needle use or careless transportation. We recommend that you should try to use a new needle
instead of the needle with which you found trouble. If you still failed to use Saxenda properly with a new
needle, please get in touch with us
We strongly recommend that the given products are used solely by licensed professionals who are
trained and experienced with these products.
We don’t have information about the medical histories and health conditions of our customers that’s why
we don’t offer any instructions to manage or on usage of our products, medical aesthetics and devices.
We also recommend to kindly consult a medical professional for any doubts or concerns about the usage
of these products.
Kindly be aware, for any damages or any reaction due to the improper usage of these products, AceCosm
cannot hold responsibility.
The products that you asked for are from different manufactures, so we can not guarantee your safety if
you decide to mix both products.
Additionally, it takes at least 2 weeks to 1 month to see any effect/result.
Furthermore, it is NOT recommended by the manufacturers to mix one product with the other/multiple
products. So we recommend that you exercise caution.
We don’t accept issuing refunds regarding the expiration date is short to use the product.
We make sure that the product has a sufficient expiration date before shipping it.
Therefore, if all products are more than 3 months away from the delivery date, you should just use them.
Please note that all products we sell are specifically designed for use by trained medical professionals. If
these products are used incorrectly or by uncertified individuals, it may lead to undesirable performance
or outcomes. We want to emphasize that we cannot be held responsible for any issues arising from
improper usage. To request a refund, we require a complete video recording that shows the unpacking
process and the procedure performed using the product. This video is crucial in supporting your claim and
helping us identify the cause of the problem. Without a video recording, we cannot process a refund.
A confirmation email with the tracking number will be sent after the order is processed and prepared for shipment.
Please check both inbox and spam folders for an email with tracking information.
If you don’t receive the email with tracking number within 5 business days of placing the order, you can contact us.
We basically send the tracking number by email. If you did not receive it, there is a possibility that this email was put in a spam folder. Once you find it, you can track it on the logistics website.
In case if the status of the package is “delivered” but you have not received it and fail to find any update for 7 days from the shipping date, we recommend you contact your local logistics carrier.
We recommend you follow the below steps before reaching out to us.
If no solution after following these steps, contact us at We basically send the tracking number by email. If you did not receive it, there is a possibility that this email was put in a spam folder. Once you find it, you can track it on the logistics website.
In case if the status of the package is “delivered” but you have not received it and fail to find any update for 7 days from the shipping date, we recommend you contact your local logistics carrier.
We recommend you follow the below steps before reaching out to us.
If no solution after following these steps, contact us.
We will request an investigation with the logistics side. It can take up to 14 days from the claim date. Unfortunately, we can take no action for 14 days if there is no update from logistics. If we receive an update before the time frame, we will do our best to reply to you as soon as possible.
We will request an investigation with the logistics side. It can take up to 14 days from the claim date. Unfortunately, we can take no action for 14 days if there is no update from logistics. If we receive an update before the time frame, we will do our best to reply to you as soon as possible.
Toxins and Saxenda pends are packed in a styrofoam box with ice packs. In case the ice packs are
melted during the shipment, the temperature remains below 8°C, as the package is well insulated and no
air can get inside it. This temperature is acceptable for up to 7-8 days.
However, during summer season despite proper packaging, products may arrive in relatively warm
condition. As we have stated on our Terms and Conditions, product may lose its efficiency up to 10%
based on our experience and tests results. But you will still see good results, because when the product is
stored in a temperature higher than 8°C, it will only lose some % of active ingredients. Toxins will still be
effective and not be dangerous.
For products like Innotox, manufacturers have informed that it is already diluted, has heat resistance and
can be stored up to 40°C. It is still highly recommended that the products to be stored in the fridge upon
receiving.
Product description is provided with every package, which contains all information. Contact us for any
issues regarding the storage process.
We apologize, but once you place an order and complete the payment, we will dispatch the package from
our warehouse within 24 hours based on the time of payment. Therefore, it is not possible to specify a
particular delivery date. If, for any personal reasons, you are unable to receive the package on time after
it has been dispatched, you will need to contact the delivery service directly to arrange a suitable delivery
time. We apologize for any inconvenience caused, but if you are unable to receive the goods due to
personal reasons, we are unable to offer a redelivery or refun
USA
It takes from 2 to 5 business days for packages to reach customers’ locations worldwide once it is
shipped out. However, due to the flight schedule or customs issues, it may be delayed sometimes.
The shipping time depends on the local logistics courier schedule for the remote area.
CANADA
It takes from 2 to 5 business days for packages to reach customers’ locations worldwide once it is
shipped out. However, due to the flight schedule or customs issues, it may be delayed sometimes.
The shipping time depends on the local logistics courier schedule for the remote area.
EUROPE
It takes from 3 to 8 business days for packages to reach customers’ locations worldwide once it is
shipped out. However, due to the flight schedule or customs issues, it may be delayed sometimes.
The shipping time depends on the local logistics courier schedule for the remote area.
Japan
It takes from 2 to 5 business days for packages to reach customers’ locations worldwide once it is
shipped out. However, due to the flight schedule or customs issues, it may be delayed sometimes.
The shipping time depends on the local logistics courier schedule for the remote area.
Germany
It takes from 3 to 8 business days for packages to reach customers’ locations worldwide once it is
shipped out. However, due to the flight schedule or customs issues, it may be delayed sometimes.
The shipping time depends on the local logistics courier schedule for the remote area.
South Africa
It takes from 7 to 10 business days for packages to reach customers’ locations worldwide once it is
shipped out. However, due to the flight schedule or customs issues, it may be delayed sometimes.
The shipping time depends on the local logistics courier schedule for the remote area.
Dominican Republic
It takes from 8 to 12 business days for packages to reach customers’ locations worldwide once it is
shipped out. However, due to the flight schedule or customs issues, it may be delayed sometimes.
The shipping time depends on the local logistics courier schedule for the remote area.
Reunion
It takes from 3 to 7 business days for packages to reach customers’ locations worldwide once it is
shipped out. However, due to the flight schedule or customs issues, it may be delayed sometimes.
The shipping time depends on the local logistics courier schedule for the remote area.
Even if it is expected that the package is stuck in customs, we must check it with the logistics carrier. It
can take up to 14 days from the claim date. We can take no action without an update for 14 days. If we
receive an update from logistics before the time frame, we will reply to you.
If the package gets stuck in local customs and is not released, there are two possibilities that the recipient
should pay the tax fee, or the package was refused by customs. If the problem is a tax fee, it should be
released by paying this fee from the receiver.
In case of the package being caught by customs, we will process the reshipment for free. The new
tracking number will work. If the package is caught a third time, we will make a refund by deducting the
shipping fee of $30.
If the parcel is not released from logistics with the reason why the receiver has not made the tax fee, it is
not subject to the compensation in any way.
Orders might get delayed due to incorrect information or lack certain details such as full name, phone
number, email, wrong address, out of stock products, customs and regulatory inspections, delivery
change / interference.
Order will only be processed once the information is received and the problem is restored.
We will not be responsible for delay in orders due to customer’s unresponsiveness. Package will only be
delivered after all necessary information or details are received.
For any concerns regarding your order, contact us.
Order will only be canceled if it is not shipped. After the shipment, cancellation will not be possible,
however, customers can apply for a return if they are not satisfied with the products.
Shipping cost and delivery fee will not be refunded.
To request a return, please contact us.
If you want to add or remove products from your order, contact us.
The payment screen takes a certain time to complete the transaction, however if the screen is refreshed
too soon or any technical fault comes in between. It might also be quite possible that the order is placed
twice.
In such a case, our warehouse team and customer service contacts the customers and confirms about
the duplicate order.
In case you are charged twice for a single order, Please contact us immediately. We will restore the problem as soon as we can.
A confirmation email will be sent to the customer’s email. It is recommended to check both inbox and
spam.
If you have not received the confirmation email, please contact us at info@theaestheticsshop.com.
After the order is processed and ready for shipment, a confirmation email with tracking number from the
logistic partner is sent to the customer’s email.
PayPal does not allow transactions for medical-related items such as botox and fillers, therefore PayPal is
not available as a payment option.
On the checkout page, you will find the option “Pay from wallet.” There, you will see the amount available
in your wallet.
Please enter the amount you wish to use for payment.
Customers can contact us to ask for a return or replacement within 30 days from the delivery date. Each
case has a slightly different way to deal with a problem. We have made a guide you can refer to. Please
make sure what kind of problems the product has first and check the guide. We will refund or exchange
the order after receiving the returned package.
If the issue is reported after 30 days from the delivery, no claim will be accepted.
We only initiate the refund, return, or replacement process in cases such as given below:
● Received Wrong Product
● Missing Product in Order
● Damaged or Defective Product
● Buyer’s Simple Remorse
The information about the issue should be made within 30 days of the delivery date through email. After
this period, if no problem is reported, we will confirm the transaction as closed. Please send us a picture
of what you received. If it is acceptable, we will cover the shipping fee for re-shipping items.
A refund is available when the customer contacts us at info@theaestheticsshop.com regarding returning items
within 30 days of the delivery date. We can accept the products back if they are unopened, undamaged,
and in original packaging. The return cost won’t be covered by us. If you accept it, we will provide you the
return address.
Prior to shipment, we thoroughly check the quality and quantity of all products in our warehouse and pack
them appropriately.
We record the packaging process with a video camera. Therefore, if you receive a product that is not
properly delivered, we will verify the matter with the warehouse and, if it is our mistake, we will provide a
free re-delivery or a refund for missing items.
However, if we have verified that the product has been properly shipped from our side, we will not be able
to provide free re-delivery or a refund. We will provide a copy of the recorded video upon request.
If you claim that you have not received the product properly, we will require an unboxing video of the
product to process your request.
The information about the issue should be made within 30 days of the delivery date through email. After
this period, if no problem is reported, we will confirm the transaction as closed.
The information about the issue should be made within 30 days of the delivery date through email. After
this period, if no problem is reported, we will confirm the transaction as closed.
If only one product in the box is damaged, we will refund you for the damaged product(s). To receive a full
refund, please send a picture or video of each damaged product. This information is necessary to
compensate the manufacturer, so we need your cooperation.
We’re offering saline for free if you order some products which need to be mixed with saline. However,
there is a possibility for the package of saline to be missing, broken, or damaged during the shipment.
Offering free saline is our favor to help use products that need to be mixed with saline. But in case of
missing, damaged, or broken vials, we do not compensate the amount of money with saline as a credit in
your Wallet or do not reship it. Saline is widely available in the pharmacy, and you can purchase it in your
local pharmacies or online shops. In case you paid $3 for saline, we will cover it as a store credit or reship
it with your next order if it is missing, damaged or broken since the re-shipping fee for solely saline is
highly expensive. However, we will do our best to prevent this from happening by packaging well. If it
happens, we hope for your kind understanding.
The refund processing time is approximately 14 days or it may take longer, depending on the internal
processes of your bank. If you haven’t received the refund within the estimated time, we will request a
cancellation receipt from the card company and provide it to you. The issuance of a cancellation receipt
signifies that the cancellation request has been approved by the card company.
If you have received the cancellation receipt but still haven’t received the refund, we apologize for the
inconvenience, but you will need to contact your bank directly to resolve the issue.
The Aesthetics Shop is your reliable, convenient, and trusted source for buying aesthetics supplies at a competitive price.
